Member Service Agent
- Burnaby, Canada
- Remote
- Negotiable
Full-Time
Deadline: 16 Jan, 2026
- Posted: 2 weeks ago
- Vacancy: 1
Company Overview
BCAA (British Columbia Automobile Association) is a trusted BC organization providing car sharing, roadside assistance, and mobility solutions, recognized as a Top Employer for five consecutive years.
Position Summary
Serve as a front-line Evo Car Share ambassador, assisting Members with inquiries, ensuring a positive experience, and performing administrative tasks in a fully remote, flexible setup.
Primary Responsibilities
Respond to Member inquiries via phone, email, and live chat
Resolve issues and build long-term Member relationships
Perform administrative tasks as required
Participate in job-specific training and professional development
Support 24/7 virtual call centre operations
Required Qualifications
6+ months post-secondary certificate in Business Administration or related field, or equivalent experience
Minimum 2 years of customer service experience, preferably in a call center
Proficiency with Power BI, ServiceNow, Verint, Amazon Connect, Google Maps, EVO Car Sharing Software
Rapid typing skills (40 wpm) a bonus
Ability to work remotely in a shift-based 24/7 environment
Successful background check
Working Hours
Tuesday to Saturday, 10:00 PM – 6:00 AM; weekends and statutory holidays as required
Pay & Incentives
$23.98–$29.98 per hour, plus 5% performance bonus target (up to 9%), pension plan, and additional employee perks
Perks & Benefits
Wellness account, Flexfits Benefits Program, health care spending account, BCAA member discounts, career advancement, and personal development programs
Work Culture
Flexible remote environment, supportive team, award-winning organization, continuous learning, and career growth opportunities
Apply Here
Email resume to: HRAccommodations@bcaa.com