What You’ll Do
Manage SMB client accounts via a pooled support inbox and scalable 1:many content
Build deep product and process knowledge to resolve issues and improve efficiency
Maintain CS playbooks, templates, and documentation
Use Salesforce Cases for triage, communication, and resolution
Coordinate cross-functional client requests (reporting, meetings, marketing ops)
Diagnose client needs, resolve issues, and follow escalation protocols
Partner with CS, Ops, Sales, and Product to improve processes
Support biannual client reporting and analyze outcomes
What We’re Looking For
2–4 years in Client Success, Account Management, Operations, or Digital Marketing
Strong communication, presentation, and client-facing writing skills
Experience creating scalable processes and documentation
Excellent project management and organization
Comfortable in fast-paced startup environments
Tool experience preferred: Salesforce, Looker, Gainsight, HubSpot, Optimizely
Nice to Have
Healthcare or telehealth background
Project management or operations experience
Communications or marketing experience
Apply here: jordan.zimmerman@mavenclinic.com