Product Support Specialist
Soft Tech Cube- London, United Kingdom
- Remote
- Negotiable
Part-Time
Deadline: 10 Feb, 2026
- Posted: 1 week ago
- Vacancy: 1
About the Company
Bedrock Learning is an EdTech company on a mission to improve literacy outcomes worldwide. Our platform supports hundreds of thousands of students across more than 900 schools through personalized and engaging learning experiences.
Location
Remote (United Kingdom)
Employment Type
Part-Time (24 Hours per Week)
Experience Level
Mid-Level
Job Role
Provide product and technical support to customers while assisting with onboarding and continuous product adoption.
Key Responsibilities
Provide support via phone, email, and live chat
Manage and resolve helpdesk tickets within SLAs
Assist schools with technical onboarding
Troubleshoot product and IT-related issues
Collaborate with internal teams to improve support resources
Requirements
Experience in customer or product support (SaaS or EdTech preferred)
Strong communication and problem-solving skills
Good understanding of IT tools and digital platforms
Ability to manage multiple tasks in a fast-paced environment
What We Offer
4-day work week (pro rata)
Annual pay increase and pension scheme
Training and development budget
Supportive, mission-driven work culture
How to Apply
Click Apply Now submit your application to bentriggs92@gmail.com to join Bedrock Learning.
- Category: Information Technology (IT) & Software
- Employees: 21
- Founded: Jan 15, 2026
Jobs you might be interested
Warper
marketing agency- Pakistan
- On-site
- Negotiable
Digital Media Production Specialist
marketing agency- Pakistan
- Remote
- Negotiable
Nutrition Product Specialist
Annox Ltd.- Qarqin
- On-site
- Negotiable
Production Supervisor
medtech Solutions- Qarqin
- On-site
- Negotiable