Role Overview:
Execute daily operations for client TikTok Shops. Follow SOPs to ensure creators are activated, shops remain healthy, and deliverables are completed accurately and on time. Reports to Account Lead / Director of Delivery.

Key Responsibilities:

• Creator & Affiliate Ops: Source, vet, and onboard creators; manage outreach, approvals, and product sampling

• TikTok Shop Management: Monitor shop health, assist with listings, commissions, and promotions

• Content & Performance Tracking: Update dashboards, track GMV, flag underperforming creators

• Client Support: Prepare updates, execute client requests within SOPs, escalate out-of-scope tasks

• Process Adherence: Follow SOPs, maintain clean records, meet deadlines, flag inefficiencies

Required Skills:

• Extreme attention to detail & follow-through

• Organized, process-driven, punctual

• Strong written communication

• Able to manage multiple clients in fast-paced, GMV-driven environments

Preferred Experience:

• TikTok Shop or affiliate platform experience

• Influencer coordination or creator seeding background

• Agency or e-commerce operations experience

• Familiarity with Google Sheets, Notion, Slack

KPIs:

• Creator outreach & activation rates

• Accuracy and timeliness of reports

• Zero missed deadlines

• Positive internal feedback

Compensation & Growth:

• Hourly or salaried based on experience

• Clear path to Senior Coordinator / Account Operations Manager

• Performance-based increases

📩 Interested candidates apply here: navi@sohvasocial.com