Key Responsibilities :

• Provide remote and on-site technical support for installation, troubleshooting, and escalated issues.

• Collaborate with Clinical Support and National Technical Support teams to resolve complex problems.

• Review and maintain technical documentation, knowledge articles, and Field Service Memos.

• Support Beta testing and installation of new products; monitor field system performance and image quality.

• Conduct on-the-job training, mentoring, and local technical seminars for FSEs.

• Perform site audits, monitor service alerts, and escalate issues as needed.

• Participate in technical conference calls and support zone service marketing efforts.

• Travel up to 50% within the assigned region.

Qualifications / Experience:

• 5–7 years field technical support experience in X-Ray/Vascular modalities.

• Bachelor's degree (BSEE or related) or equivalent experience.

• Applications knowledge and troubleshooting skills for imaging systems.

• Valid driver’s license and residence in Central Time Zone.

• Strong internal/external collaboration and communication skills.