Website Account Manager
cognitiveitsolutions- Milwaukie, United States
- Remote
- $55K - $58K
- Posted: 2 weeks ago
- Vacancy: 2
Role Overview
Manage and support clients from project kickoff through website or ticket portal launch. Act as a client coach and point of contact, ensuring smooth onboarding, training, and long-term success on the Saffire platform.
Key Responsibilities
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Lead clients through website/ticket portal setup, launch, and training
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Guide layout, design, branding, sitemap, ecommerce, and ticketing decisions
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Host weekly video calls to review progress and best practices
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Manage project timelines and keep clients on track
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Explain technical topics: domains, SEO, ADA compliance, analytics
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Provide ongoing support via email, chat, and phone
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Conduct retention calls and identify upsell opportunities
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Occasional weekend support and travel as needed
Qualifications
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Strong communication and client-facing skills
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Tech-savvy, quick learner, and detail-oriented
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Organized, self-motivated, and comfortable on video calls
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Problem-solver with ability to learn software quickly
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Willingness to travel across North America
Apply Here:
📩 kendra@saffire.com
- Category:
- Employees:
- Founded: -
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