Director of Customer Success & Account Management

New York City, United States
Remote
Negotiable

Posted: 3 days ago
Vacancy: 1

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About the Company:

Cast AI is a leading Application Performance Automation (APA) platform that reduces cloud costs, optimizes workloads, and boosts performance automatically. Built for Kubernetes and beyond, Cast AI serves over 2,100 companies globally, including BMW, Akamai, and Hugging Face.

Location: New York, NY, United States

Employment Type: Full-time

Experience Level: Senior-level (5+ years)

Role Overview:

The Director will scale the Americas Customer Success team, mentor Account Managers, and strengthen customer relationships. Focus is on adoption, value realization, and account expansion through upsell and cross-sell.

Key Responsibilities:

• Lead and mentor a high-performing Customer Success team.

• Manage a portfolio of accounts for adoption, retention, and satisfaction.

• Identify and execute upsell and cross-sell opportunities.

• Oversee onboarding for rapid adoption and clear value delivery.

• Collaborate with Sales, TAM, R&D, and other teams to ensure account success.

Qualifications:

• 5+ years in enterprise account management or Customer Success.

• Proven leadership of Sales or Account Management teams.

• Strong negotiation, stakeholder management, and customer retention skills.

• Experience with Kubernetes and enterprise cloud SaaS is a plus.

What We Offer:

• Remote-first global work environment.

• 401(k) with company match, medical, dental, and vision plans.

• Equity options and learning budgets for professional growth.

• Team-building events and equipment support.

How to Apply:

Send your resume to itaibendror@gmail.com with the subject: “Director of Customer Success & Account Management – NYC.”

Disclaimer:

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