Client Support Specialist
- Toronto, Canada
- Remote
- Negotiable
Full-Time
Deadline: 16 Jan, 2026
- Posted: 3 weeks ago
- Vacancy: 2
Agency Overview
Clipboard is a Series C marketplace connecting workplaces and professionals. Operating globally with 700+ remote team members, the company fills millions of shifts annually and has been profitable since 2022. Key verticals include Long Term Care, Dental Offices, and Schools.
Role Focus
You will act as the frontline support agent for B2B workplace clients, ensuring seamless experiences, preventing churn, and resolving operational or platform-related issues.
Key Responsibilities
Provide fast, accurate, and empathetic support to workplace clients via phone and email.
Utilize tools like Zendesk and the Clipboard Health portal for logging, tracking, and resolving cases.
Troubleshoot issues, escalate when necessary, and adapt workflows to ensure resolution.
Identify recurring challenges and contribute to process improvements.
Coordinate with cross-functional teams (Billing, Account Management, Worker Operations).
Uphold company values including speed, ownership, and high standards.
Candidate Profile
Strong communication skills in professional English (spoken & written).
Critical thinking and proactive problem-solving ability.
High accountability and commitment to delivering results.
Open to all experience levels; emphasis on practical problem-solving.
Comfortable working weekends and flexible shifts.
Technology & System Requirements
Reliable desktop/laptop (not Chromebooks or Linux OS)
Minimum 20 Mbps wired internet connection
Wired headset and quiet workspace
Stable power and internet
Perks & Culture
Fully remote, work-from-anywhere model
High-growth startup environment with learning opportunities
Impact-driven role with exposure to global clients and operations
Performance-based recognition
How To Apply:
Submit your resume and a short introduction to the HR: scot.morrison@clipboardhealth.com