Social Media Response Associate
cognitiveitsolutions- New York City, United States
- Remote
- $0.03K - $0.032K
- Posted: 1 week ago
- Vacancy: 1
Responsibilities:
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Execute multi-platform community and reputation strategies alongside the Digital Reputation Manager.
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Monitor, analyze, and summarize online sentiment; create actionable insights and monthly reports.
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Engage with the online community, responding to comments, reviews, and DMs across Instagram, TikTok, Google, Facebook, X, YouTube, and other forums.
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Manage social listening tools to track trends, flag issues, and boost engagement.
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Collaborate with cross-functional teams to develop responses, handle escalations, and support testimonial programs.
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Maintain brand voice and values across all digital communications.
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Support customer experience, including operational issues, lifecycle, and specialized medical inquiries when needed.
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Track emerging trends and tools in social and community management.
Requirements:
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2–3 years of customer service or social media experience, preferably with in-house brands; health, wellness, or startup experience is a plus.
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Strong copywriting skills and ability to adopt brand voice for digital communications.
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Deep understanding of online community dynamics and CX impact.
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Familiarity with tools like Hootsuite, ShipMonk, Magento, Extensiv, and ZenDesk.
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Adaptable, detail-oriented, proactive, and problem-solving mindset.
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Passion for wellness, beauty, and lifestyle.
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Thrive in a fast-paced, startup environment.
Apply here: arielle.weiner@nutrafol.com
- Category:
- Employees:
- Founded: -
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Keywords
- Remote Social Media
- Community Manager
- Digital Reputation
- Customer Engagement
- Social Listening
- Online Community
- Social Media Strategy
- Brand Voice
- Copywriting
- Content Moderation
- TikTok
- X/Twitter
- YouTube
- Review Management
- Customer Support
- CX Tools
- Hootsuite
- ZenDesk
- ShipMonk
- Magento
- Extensiv
- Escalation Management