Customer Service Representative
- Toronto, Canada
- On-site
- Negotiable
Full-Time
Deadline: 10 Jan, 2026
- Posted: 1 month ago
- Vacancy: 1
Role Overview
The Customer Service Representative at Teleperformance Canada is responsible for delivering high-quality customer support through phone and digital channels. This role focuses on resolving customer inquiries, ensuring client satisfaction, and maintaining accurate records while following company and client service standards.
Company Overview
Global private company providing customer experience and business process outsourcing services
Works with international corporate clients across multiple industries
Operates call centers and customer support hubs across Canada and worldwide
Key Responsibilities
Handle inbound and/or outbound customer calls professionally
Resolve customer inquiries, complaints, and service issues
Provide accurate information about products and services
Document customer interactions in internal systems
Meet quality, productivity, and customer satisfaction standards
Follow company policies and client guidelines
Experience & Qualifications
High school diploma or equivalent required
Previous customer service or call center experience preferred
Comfortable working with computers and CRM systems
Ability to work flexible shifts if required
Benefits & Perks
Health and dental benefits (eligibility depends on role and tenure)
Paid training provided
Career growth opportunities within the organization
Supportive corporate work environment
How To Apply:
Submit your resume and a short introduction to the HR: careers@teleperformance.com