Customer Success Representative
- Toronto, Canada
- Remote
- Negotiable
Full-Time
Deadline: 15 Jan, 2026
- Posted: 3 weeks ago
- Vacancy: 2
About the Role
As a Customer Success Representative, you will oversee client campaigns, process and analyze data, respond to client inquiries, and propose process improvements. You will gain deep insight into SaaS operations while working in a collaborative, innovative environment.
Who We Are
GetQuorum is a Toronto-based SaaS company providing virtual annual general meeting and electronic voting platforms for condominiums, not-for-profits, and regulatory bodies. Our software enables efficient voting, meeting management, and quorum achievement.
Key Responsibilities
Execute campaigns using proprietary SaaS platform.
Process and model customer data in Excel for system import.
Address client questions and maintain professional communication.
Propose workflow improvements for campaign efficiency.
Participate in team discussions, contributing insights.
Track requests and issues via Jira or related tools.
Qualifications
Minimum 2 years client-facing, customer support, or help desk experience.
Proficiency in Microsoft Excel, Word, Adobe Acrobat.
Strong organizational, time management, and communication skills.
Ability to work independently and adapt in a startup-like environment.
Post-secondary education in Business, IT, or related field.
Bonus: HTML, Notion, Issue tracking software, or legal knowledge in Ontario Condo Act.
Compensation
$40,000–$50,000 per year
What We Offer
Competitive salary and benefits including dental coverage.
Fully remote with office setup budget.
10 vacation days, mentorship, and dynamic team environment.
Opportunities to develop leadership skills and tackle challenging campaigns
How To Apply:
Submit your resume and a short introduction to the HR: noseworthya@quorumdms.com