Customer Education Intern
- New Brockton, United States
- Remote
- Negotiable
Full-Time
Deadline: 30 Jan, 2026
- Posted: 3 weeks ago
- Vacancy: 2
We're seeking a detail-oriented and collaborative Customer Education Intern to support our Customer Education and Product Success team in delivering high-quality educational resources and maintaining our knowledge base infrastructure. This internship offers hands-on experience in customer education operations, content management, video production, and technical support within the sports technology industry.
Game Plan - How You'll Drive Impact
- Create and manage educational content by drafting, entering, and publishing help articles in Salesforce, working closely with Product Success teams to translate feature enhancements into customer-facing documentation
- Maintain knowledge base infrastructure across Experience Cloud Performance Product sites, ensuring content is well-organized, up-to-date, and easily accessible for customers
- Produce engaging video content using Adobe Premiere Pro and/or Clueso to create educational resources that help customers maximize their use of Teamworks Performance products
- Provide technical support by troubleshooting learning portal enrollment issues and responding to routine customer education inquiries through the education inbox
Must-Haves
- Strong written communication skills with the ability to create clear, concise, customer-facing documentation
- Video editing experience using Adobe Premiere Pro or similar tools
- Technical aptitude with the ability to quickly learn new platforms and troubleshoot basic technical issues
Work Expectations
- Hours: 40 hours per week (flexible scheduling)
- Duration: Internship/contract position with potential to extend based on performance and business needs
- Start Date: January 2026
- End Date: August or September 2026
- Work Location: 100% remote
How To Apply
Please email hiring@teamworks.com