About the Company:
ModaTrend Digital is a Pakistani fashion-tech company offering AI-powered size prediction, virtual try-on experiences, and a nationwide digital marketplace for modern apparel and accessories. The company focuses on seamless customer experience, digital innovation, and efficient nationwide distribution.

Location: Karachi, Sindh, Pakistan
Employment Type: Full-time
Experience Level: Mid to Senior-level (5–8 years)

Role Overview:
As an E-Commerce Operations Manager, you will manage end-to-end operational workflows, ensure smooth order delivery, oversee warehouse activities, and strengthen ModaTrend’s nationwide fashion supply chain. You will collaborate with logistics partners, internal teams, and vendors to maintain service quality and platform efficiency.

Key Responsibilities:
• Oversee daily marketplace operations including order processing, packaging, and dispatch.
• Coordinate with logistics partners to ensure timely and accurate deliveries nationwide.
• Manage vendor onboarding, service-level compliance, and catalog accuracy.
• Optimize warehouse workflows and inventory control processes.
• Implement SOPs to improve fulfillment speed and reduce operational errors.
• Monitor KPIs such as return rates, delivery times, and customer satisfaction scores.
• Provide insights for improving operational efficiency and automation.
• Collaborate with customer support to resolve escalations and delivery issues.

Qualifications:
• Bachelor’s or Master’s in Business, Supply Chain, or E-Commerce.
• 5–8 years of experience in operations, supply chain, or e-commerce management.
• Strong understanding of logistics, marketplace systems, and vendor management.
• Proficiency in ERP or e-commerce operations software.
• Excellent leadership, communication, and analytical skills.

What We Offer:
• Leadership role in one of Pakistan’s most innovative fashion-tech companies.
• Fast-paced environment with opportunities for digital operations innovation.
• Professional training and development programs.
• Cross-functional exposure within design, tech, and logistics teams.